Home access for Pupils

[Renegade]

Hi.

Is anyone else having the issue that pupils are unable to access MySchool from home?

I have a growing number of 6th Form who cannot get logged on, despite being able to login on school computers.
I've given them the MySchool URL to type in rather than Google Search it, and delete their Internet History, but still no joy.

[cully4299]

Are they set up for inernet access at home ?

I recall there being a form

[Belfast_Tech]

Make sure they are typing the full URL: https://www.c2kschools.net as I've found even typing www.c2kschools.net can often throw up an error. 

This also is rearing it's head at present if someone searches for C2K Schools on Google etc.

[Renegade]

Thank you for your replies.

Turns out that when the pupils reset their password after the Bulk reset at the start of term, it didn't complete successfully.
The fix is to get them to reset their password again on a managed station.

[deeboorman]

Renegade when you bulk reset passwords the pupils have to log onto a managed machine because they are forced to rechange their password from the 1 you originally changed it to.
We learned that lesson last year.

[cully4299]

Had that issue during lockdown.

Have to log onto the managed machine first or else it just says incorrect password.

Through ID manager it stays that but it's a slow process doing multiple

[zyber]

Some students with Apple Macs at home complaining that they cannot log into their c2k account using the methods above.

zyber

[deeboorman]

Thats what they get for buying Apple Macs LOLOL!!

[Galli]

Thats what they get for buying Apple Macs LOLOL!!

Need to pay extra for a lightning to c2k adaptor

[Gerard]

slightly serperat issue but is the external link for workstation/print management working for anyone?

my daily machine is a standalone so i would use it for any print allocations etc

[Renegade]

What I'm saying... badly...  is that I Bulk reset at the start of September and they changed their passwords, but for whatever reason, their reset hadn't fully completed on the backend and that's why they couldn't access MySchool on anything other than a Managed workstation.

So for anyone who has pupils who can't access MySchool at home, simply get the pupil to change their password on a school computer.
Just as an addition, get them to delete their internet history too