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Offline New2C2k

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Mac updates
« on: March 04, 2013, 12:19:19 PM »
Hi folks

Our macs are connected to the internet via our legacy but C2K internet connection. Since August last the Macs have been unable to complete the Software updates and the school iPads cant update and a message keeps appearing stating that the device isn't connected to the internet, and the Macs display the same message also the legacy is seriously slow and takes hours for a small update. 

Just wondering is anyone else in the community with the same set up are having or experiencing similar problems and perhaps you may have solved them?

Thanks  :afro:
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Offline dfinney

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Re: Mac updates
« Reply #1 on: March 04, 2013, 02:20:17 PM »
Take a mac home and try the update, if it works its a c2k issue.
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Offline New2C2k

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Re: Mac updates
« Reply #2 on: March 05, 2013, 11:30:25 AM »
Hey dfinney, thanks for the reply, I took a macbook home with me regularly and it updates fine on my broadband connection at home plus the speed it updates at home is quick but when I go through the C2K internet connection it is very slow to download a 40mb update and when it does a message appears saying the device isn't connected to the internet, exactly the same with the iPad no bother with the iPad I took home downloaded and updated no problem but when I try in school these issues happen. 

I contacted C2K and they inform me that it isn't their problem as they don't support Apple devices (which is fair enough) and I told them it was a update via the connection not an apple issue but they told me they couldn't support it or give me any advise and I've talked to a few other schools and their updates aren't affected so I have my thinking cap on and looking into the issue in house. Fingers crossed Ill solve it.   Thanks,  :afro:
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Offline Telone

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Re: Mac updates
« Reply #3 on: March 05, 2013, 12:18:21 PM »
Use the fact that C2k will not help the school, to get your own broadband into your school  ;D
 
I use BT broadband in school just for myself and to do updates on the legacy system.  ;D
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Offline Stephen

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Re: Mac updates
« Reply #4 on: March 05, 2013, 01:29:54 PM »
I had a similar problem here, turned out the second port had not been defined in the new router.

Phone the helpdesk and ask them to check this, I did and they got in touch with Eircomm who said it was amazing I got the internet at all on the macs.

see this thread http://www.c2khelp.co.uk/index.php?topic=5429.0

« Last Edit: March 05, 2013, 01:33:58 PM by Stephen »
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