Easy Link blank

[Ray]

Cannot seem to get easylink to work, made myself part of the EasyLinkX group, tried to logon through the legacy network, a non-C2k laptop, at hone, and when I try to access My Documents I just get an empty Internet Explorer window?

What am I doing wrong?

[Outlaw27]

Hi Ray



Have you run the updates for Easylink.  I think from memory that you can obtain the addresses from the help section of easylink

[casper]

Yep you need to make sure that your laptop is up-to-date with all security patches and updates.

[LOUD]

i had the same problem.  all you have to do is install the update for web folders and it should be able to work.  second link i think.

[bahhumbug]

I've had this same problem.  But had a look last night and can't see where to update Easylink.  Can you be REALLY REALLY specific (pretend you're trying to explain it to a teacher)  about where this is ?  I'm easily confused ! :?

[casper]

Do you see the screen that says 'Click this icon to see your work' (or words to that effect)? If so there should be some red writing below it about having problems. Click it and you will see a list of problems and possible solutions.

[bahhumbug]

yep, but none of those probs seemed related to the blank screen I get .  Is there an update link in one of those 'solutions'?

[casper]

Try the first one



"When I open a Web Folder, Error Message Box 'Internet Explorer could not open <WEB-ADDRESS> as a Web Folder. Would you like to see its default view instead ?' is displayed"



As LOUD said this has cured that problem for me too.

[bahhumbug]

Will do dat tonight Casper ... cheers.

[Ray]

(pretend you're trying to explain it to a teacher)  about where this is ?  I'm easily confused ! :?

Oh god, right, Ill try:



The big OLD black boxy thingey with the TV on it (a win 98se legacy station)

wont let me into MY C2k e-mails (can't access my documents folder through easylink).

I have switched on the C2k Internet (have logged onto easylink)

Connected to my e-mails (clicked the link for my home directory)

It creates a new internet with nothing on it (opens a new blank IE window).

The big OLD black boxy thing with the TV on it is actually new (Windows and IE are updated, web folders etc).

Have also tried with one of them new electric different typewriters, and it looks the same(have also tried with a non c2k Win XP (SP2) laptop, same thing).

I think C2k is broke, why don't you re-install the sims, think that might fix it, or it could be the projector. (not sure what is wrong).

[Stephen]

You should be able to log in from a c2k laptop or local mode of a workstation no bother.



To test if it is actually working use the managed side of a workstation and goto



http://www.c2kni.net/



click on    learning services for school



click on    school access



choose your board and school from the pull down menus and click connect to school



enter school\username   where username is your c2k login name

and your password and click ok



click on the folder icon that says beside it Select this folder to view your home directory



After a couple of secs (depending on how busy things are you should be able to view your directory)



If this method doesnt work something is obviously wrong.

[Stephen]

Ray I have just check my old legacy server and it has the same prob, if I get it to work I will post here what steps I took.

[Stephen]

Ray I tried the solution Casper said Updated the web folders and it worked. That was on my old legacy server running windows NT server. Sorry I cant be any better help.

[casper]

All credit to LOUD - he mentioned the web folder solution first

[bahhumbug]

A*****  guys.  You're the men !  Found the link, updated web folders and hey presto !



Thanks.