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Author Topic: QSMDaemon emails  (Read 5495 times)

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Offline techie

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QSMDaemon emails
« on: April 23, 2006, 08:37:19 PM »
I have requested that QSMDaemon emails include a brief description of the fault so that I can keep track of what calls are logged.  I was told that if enough people requested this, they would consider making the change.
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Offline techie

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« Reply #1 on: May 11, 2006, 09:47:35 AM »
Out of interest, did anybody request this?
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Offline casper

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« Reply #2 on: May 11, 2006, 10:57:12 AM »
Sorry I didn't. I'll try and request it before the end of the week.
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Offline techie

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« Reply #3 on: May 24, 2006, 12:18:38 PM »
Our Technical Support Officer said it's only a field that she always tries to include it when she is on helpdesk, so it is very easy to do.
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Offline blondnotstupid

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« Reply #4 on: May 24, 2006, 12:33:47 PM »
I've requested this - apparently it's a HP decision.  The folks on the other end of the phone don't even expand the problem when they are specifically asked to.  This means that  when the problem goes to Northgate or your c2k team they have to phone you to ask what the problem is!!!!!   8)
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Blondnotstupid

I know you believe you understand what you think I said, but I'm not sure you realise that what you heard me say was not what I meant.
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