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Author Topic: Airports constantly needing reboot  (Read 7024 times)

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Offline Stephen

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Airports constantly needing reboot
« on: August 08, 2013, 12:17:43 PM »
I used to have no or few problems with Apple Airports, however since I upgraded the firmware to 7.6.3 a while back I have had the same re-occurring issue.


The airport stops working wirelessly and needs turned off and on again. With 42 airports this can be annoying. Two days ago when starting the wireless survey I turned all the machines off and on again. Within an hour some of the base stations had 'froze'. Today I decided to downgrade the firmware in the stations to 7.6.1 - Apple themselves are no help in this, they appear to be doing the usual apple response to issues which is ignore them.


So far out of 19 machines on the network 13 are not responding.


10.8.4 and Airport Utility was useless for downgrading as it only showed the most recent firmware (and yes I did press option while pointing at firmware). However I have been saved by an old mac running 10.6.8 and its airport utility which shows earlier versions of the firmware.




see [size=78%]https://discussions.apple.com/thread/4787229?start=15&tstart=0[/size]
« Last Edit: August 08, 2013, 01:02:42 PM by Stephen »
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Offline dfinney

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Re: Airports constantly needing reboot
« Reply #1 on: August 12, 2013, 09:02:22 AM »
We had similar issue with our tplink access points and it was to do with the ping watch dog option which allows the router to ping an ip every now and again and if it didnt reply the router would reboot, once we turned this off we have and very little access points go down.
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Offline Stephen

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Re: Airports constantly needing reboot
« Reply #2 on: August 12, 2013, 09:05:01 AM »
Since I put the firmware back not one of the airports have stalled. Considering 13 out of 19 had failed after 2 days on 7.6.3 I would think problem solved. There is a mac app for monitoring your wireless network.


Open your harddrive and goto System-> Library-> Coreservices-> Wireless Diagnostics app


Note only in OSX 10.7 and above. In the 10.8 version use window->Utilities in the programs menu to get to the diagnostic bits.


see [size=78%]http://subrosasoft.com/blog/tips-and-tricks/hidden-wi-fi-diagnostics-tool-in-mac-os-x-10-7-lion[/size]
« Last Edit: August 12, 2013, 09:40:01 AM by Stephen »
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Offline dfinney

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Re: Airports constantly needing reboot
« Reply #3 on: August 12, 2013, 09:36:34 AM »
Stephen, do the airports have the ping of life option, if yes try upgrading one and turn it off and see if it continues to fail.
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Offline Stephen

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Re: Airports constantly needing reboot
« Reply #4 on: August 12, 2013, 09:42:54 AM »
I have read that they fail on 7.6.3 if you have the 5Ghz wireless set to Auto, If you manually set the channel number it apparently fixes the issue. See the post by Payam Minoofar halfway down the web page https://discussions.apple.com/thread/4788357?start=15&tstart=0



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One looks back with appreciation to the brilliant teachers, but with gratitude to those who touched our human feelings. The curriculum is so much necessary raw material, but warmth is the vital element for the growing plant and for the soul of the child.
Carl Jung
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