C2k Help
General => General Discussion => Topic started by: zyber on September 07, 2020, 12:09:47 PM
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Anyone else noticed that the network is quite poor these days? The installation of the new switches seems to have had no real benefit as far as the network is concerned.
zyber
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I had got reports of internet speed related issues last week.
Nothing consistent that I could report on.
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Our internet has been terrible since start of term, i have sent a couple of detailed reports abou it.
Internal network is fine its anything internet thats bad
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we are due a broadband upgrade soon hopefully that solves things. it has been dire since we started back too but it could just be all the schools now using online learning tools more now that its taxing the bandwidth
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Our c2k and legacy are both being hammered at the minute.
We are averaging about 2-3TB's a week on our 100/100 legacy fibre line, we just put an order in for a 1GB line.
It should be installed October/November.
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Internally everything seems to be working fine, problems occurring with external access.
Logged a call with help-desk. Initially guy looked and said we were only using half our bandwidth and there shouldn't be a problem until i got him to remote onto my workstation.
Once he saw that basic web-pages take 30+ seconds to load call is getting escalated.
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Been dreadful this week
Awaiting the new BT gigabit . Equipment installed about 2 weeks ago and then nothing.
Internet struggled to load service manager a few mins ago
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Internally everything seems to be working fine, problems occurring with external access.
Logged a call with help-desk. Initially guy looked and said we were only using half our bandwidth and there shouldn't be a problem until i got him to remote onto my workstation.
Once he saw that basic web-pages take 30+ seconds to load call is getting escalated.
Share some bandwidth with us ? 👀 We're still on 10meg still until the upgrade kicks in
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Share some bandwidth with us ? 👀 We're still on 10meg still until the upgrade kicks in
You can have it, but at the minute I'm getting a better connection over 4G
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Like watching paint dry here
zyber
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Funy thing is that upload speeds will max out when this is happening so it seems like traffic shaping being done by capita. So either the main proxy server sucks or they just dont have enough bandwidth across the c2k network for data in 2020.
My last speed test was 570kbs download and 85 Mbps upload, quite the difference.
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we had issues this morning with internet again.
couldn't even get collaborate to open a rooms. kept timing out. Few classes out on isolation at the moment.
4 cases here last week all outside involvement (Sports, work and House Parties)
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anybody get a reply or answer about this from Capita?
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I have 10 open calls with Carpita. All performance related. Internet and network have been useless the past couple of weeks.
Get Huawei switches they said...
The network will be faster they said... :-\
Just get the standard "All schools are affected" response. Nothing to say when things will be back to normal.
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Out of interest what DENI code are you all on? Were on 3
I assume this is affecting all DENI codes
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3 here too.
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If you use fast.com Netflix speed test and then click more info at the bpttom of the page do you get much faster uploads than download?
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If you use fast.com Netflix speed test and then click more info at the bpttom of the page do you get much faster uploads than download?
Not much difference between the two... 79Mbps download, 72Mbps upload
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Funy thing is that upload speeds will max out when this is happening so it seems like traffic shaping being done by capita. So either the main proxy server sucks or they just dont have enough bandwidth across the c2k network for data in 2020.
My last speed test was 570kbs download and 85 Mbps upload, quite the difference.
Yeah our upload is 2/3x speed of download. Identity manager took about 45 seconds before it loaded the search icon this morning 🤪
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On Deni code 3 here as well
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5 here and same issue
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Capita saying no issues at their end and everything looks fine. They now want to reset profiles at the server end to see if this fixed the slow network issues
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Haha - the typical buy more time response.
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just logging a call about poor network
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Capita saying no issues at their end and everything looks fine. They now want to reset profiles at the server end to see if this fixed the slow network issues
I got a call back after I logged a call to say yes there is a issue with the network
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Capita saying no issues at their end and everything looks fine. They now want to reset profiles at the server end to see if this fixed the slow network issues
I got a call back after I logged a call to say yes there is a issue with the network
Got an email back also saying "Due to further investigation it is now clear this is part of a much bigger wider issue"
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Got the same email here as well.
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https://metro.co.uk/2020/09/22/pensioner-wiped-out-villages-broadband-for-18-months-by-turning-on-old-tv-13307149/
(https://metro.co.uk/2020/09/22/pensioner-wiped-out-villages-broadband-for-18-months-by-turning-on-old-tv-13307149/)
Maybe someone in Capita has plugged in an old Lot3 machine with the same consequence lol
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My ticket has been closed and marked as solved, checks download speed...510Kbps
GG
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they said that all tickets would be closed and merged into a new ticket which 3rd level and Comms were now going to be involved as a priority
my download speed now 64mb and 85mb upload