C2k Help

Program Sets => All Others => Topic started by: techie on April 23, 2006, 08:37:19 PM

Title: QSMDaemon emails
Post by: techie on April 23, 2006, 08:37:19 PM

I have requested that QSMDaemon emails include a brief description of the fault so that I can keep track of what calls are logged.  I was told that if enough people requested this, they would consider making the change.

Title: QSMDaemon emails
Post by: techie on May 11, 2006, 09:47:35 AM

Out of interest, did anybody request this?

Title: QSMDaemon emails
Post by: casper on May 11, 2006, 10:57:12 AM

Sorry I didn't. I'll try and request it before the end of the week.

Title: QSMDaemon emails
Post by: techie on May 24, 2006, 12:18:38 PM

Our Technical Support Officer said it's only a field that she always tries to include it when she is on helpdesk, so it is very easy to do.

Title: QSMDaemon emails
Post by: blondnotstupid on May 24, 2006, 12:33:47 PM

I've requested this - apparently it's a HP decision.  The folks on the other end of the phone don't even expand the problem when they are specifically asked to.  This means that  when the problem goes to Northgate or your c2k team they have to phone you to ask what the problem is!!!!!   8)