Author Topic: Lockouts  (Read 1628 times)

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Offline mstrange727

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Lockouts
« on: October 14, 2019, 12:44:27 PM »
Hi Guys,
Anyone had any experience with a teachers account locking on them regularly?  Capita said it was a non C2K device so we looked at her iPhone.  She has taken her C2Ken account off her phone and currently turns her WiFi off when in school.  However, she still gets locked out multiple times a day.  Is there something else on the iPhone that she should deactivate or delete?

Thanks for your help.

Online Belfast_Tech

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Re: Lockouts
« Reply #1 on: October 14, 2019, 01:25:35 PM »
If you haven't already done so - I would advise her to "forget" all C2K networks - just incase there is cached credentials which cause an issue before she gets to turn her wifi off.

Has she got an iPad or something with Outlook set up on it? 

Offline mstrange727

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Re: Lockouts
« Reply #2 on: October 14, 2019, 01:39:48 PM »
Nope, no iPad involved, just her phone.  Forgetting the networks maybe the only thing she hasn't done.  I'll get her to do that and see how it goes.
Thanks

Online Marky_Gee

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Re: Lockouts
« Reply #3 on: October 15, 2019, 08:01:37 PM »
Find out if the problem started after she changed her password for the computers. If it started after that, it'll give you a better idea whether it's a device attempting old passwords or someone is trying to get access.

If they are signed in to C2kWireless using their own username instead of the shared accounts ( [DENI]SDWireless1 etc), they will lock after they change passwords.

Remove Outlook & Google accounts from the phone/tablets & computers. Sign out of all the Microsoft/Google apps on the phone. If they downloaded any of the Office apps to their home computer, they will need to be checked.

It's annoying at how little logs Capita record to do with logins... From what I've seen they only keep login events from C2kManaged devices.  The events being
  • A user account was locked out.
  • A user successfully logged on to a computer.
  • An account was logged off
  • An authentication service (AS) ticket was successfully issued and validated.
  • Preauthentication failed. This event is generated on a Key Distribution Center (KDC) when a user types in an incorrect password.

These events are only recorded on the C2k Managed Devices subnet, logins from devices using C2kWireless and anything outside of c2k network don't get logged. Depending on who you speak to at the service desk they will tell you it's a non-c2k device but may say the device isn't in the school when it could be.