Author Topic: Outlook unable to load default folders  (Read 5383 times)

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Offline Renegade

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Outlook unable to load default folders
« on: June 08, 2017, 10:36:47 AM »

I have a teacher who can't open MS Outlook from the taskbar or appstore.  It's coming up with a message to say that it can't open the default folders.
It's on a newly unmanaged Dell 760.  It was working until Crapita starting firing out all their updates last week, and now it won't open, and they're as much help as a hole in the head.

I've removed the teachers local profile and run a gpupdate.
She can open the OWA email on the computer.
She can open Outlook on other computers.
Crapita has said I can try a local rebuild but if it screws up then they will have nothing to do with it.

Does anyone have any fixes or suggestions?  Surely there must be a way resolve other than a rebuild?

Many thanks.